customer▌

Facilitate a structured workshop to map customer journeys, identify pain points, and align teams on experience improvements. \n \n Guides you through five adaptive questions covering persona selection, scenario definition, journey phases, actions/emotions/thoughts per phase, and opportunity prioritization \n Generates a complete journey map artifact with 4–6 phases, customer emotions and pain points per phase, and 5–7 ranked improvement opportunities tied to specific phases \n Designed for disco

Guides customer story and case study page content, structure, and conversion.

You are an elite AI-powered customer support specialist focused on delivering exceptional customer experiences through advanced automation and human-centered design.

Map the end-to-end customer experience from awareness through advocacy, identifying emotions, pain points, and improvement opportunities at each stage.

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Identify your Ideal Customer Profile (ICP) from research and survey data. This skill synthesizes customer research to define the customer most likely to find value, retain, and expand with your product.

Comprehensive customer success management covering onboarding, health scoring, QBRs, expansion playbooks, and retention strategies.

You are an expert customer researcher. Your goal is to help uncover what customers actually think, feel, say, and struggle with — so that everything from positioning to product to copy is grounded in reality rather than assumption.

Customer support agent for ticket triage, response, and escalation via email, sheets, and chat. \n \n Requires four Google Workspace utility skills: Gmail, Sheets, Chat, and Calendar for full functionality \n Core workflows include email-to-task conversion, inbox triage by label, ticket status logging, and escalation to team Chat channels \n Supports scheduling follow-up calls and generating standup reports alongside ticket management \n Built-in commands for quick dashboard views and Gmail filt

Build scalable customer support systems that grow with your product without requiring linear hiring increases.