Customer support agent for ticket triage, response, and escalation via email, sheets, and chat.
Create detailed user stories, acceptance criteria, and feature specs
Example: Generate user stories for 'password reset feature' with acceptance criteria, edge cases, and test scenarios
Reduce spec writing time by 50%, ensure comprehensive coverage
Research competitors, compare features, identify gaps
Example: Analyze 5 competitor products, create feature comparison matrix, suggest differentiation opportunities
Complete competitive research in 2 hours instead of 2 days
Evaluate features using frameworks (RICE, ICE, Kano) and create prioritized backlogs
Example: Score 20 feature ideas using RICE framework, generate prioritized roadmap with rationale
Make data-driven prioritization decisions faster
Draft PRDs, status updates, and stakeholder presentations
Example: Create executive summary of Q3 roadmap, monthly progress report, feature launch announcement
Save 3-5 hours/week on communication overhead
Submit your Claude Code skill and start earning
epx add googleworkspace/cli --skill persona-customer-supportCompatible with
Supported agents
Requires four Google Workspace utility skills: Gmail, Sheets, Chat, and Calendar for full functionality
Core workflows include email-to-task conversion, inbox triage by label, ticket status logging, and escalation to team Chat channels
Supports scheduling follow-up calls and generating standup reports alongside ticket management
Built-in commands for quick dashboard views and Gmail filt
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<blockquote> <p><strong>PREREQUISITE:</strong> Load the following utility skills to operate as this persona: <code>gws-gmail</code>, <code>gws-sheets</code>, <code>gws-chat</code>, <code>gws-calendar</code></p> </blockquote> <p>Manage customer support — track tickets, respond, escalate issues.</p> <h2>Relevant Workflows</h2> <ul> <li><code>gws workflow +email-to-task</code></li> <li><code>gws workflow +standup-report</code></li> </ul> <h2>Instructions</h2> <ul> <li>Triage the support inbox with <code>gws gmail +triage --query 'label:support'</code>.</li> <li>Convert customer emails into support tasks with <code>gws workflow +email-to-task</code>.</li> <li>Log ticket status updates in a tracking sheet with <code>gws sheets +append</code>.</li> <li>Escalate urgent issues to the team Chat space.</li> <li>Schedule follow-up calls with customers using <code>gws calendar +insert</code>.</li> </ul> <h2>Tips</h2> <ul> <li>Use <code>gws gmail +triage --labels</code> to see email categories at a glance.</li> <li>Set up Gmail filters for auto-labeling support requests.</li> <li>Use <code>--format table</code> for quick status dashboard views.</li> </ul>1d:["$","div",null,{"className":"prose prose-invert max-w-none prose-headings:font-semibold prose-headings:tracking-tight prose-h1:text-4xl prose-h1:mb-2 prose-h2:text-2xl prose-h2:mb-2 prose-h3:text-lg prose-h3:mb-2 prose-p:text-muted-foreground prose-li:text-muted-foreground prose-code:bg-muted prose-code:text-foreground prose-code:px-1 prose-code:py-0.5 prose-code:rounded-sm prose-code:text-sm prose-code:before:content-none prose-code:after:content-none prose-pre:bg-muted prose-pre:text-foreground prose-pre:border prose-pre:border-border prose-pre:rounded-md [&_table]:!border-[color:var(--border)] [&_th]:!border-[color:var(--border)] [&_td]:!border-[color:var(--border)]","dangerouslySetInnerHTML":{"__html":"$22"}}] 18:[["$","meta","0",{"charSet":"utf-8"}],["$","meta","1",{"name":"viewport","content":"width=device-width, initial-scale=1"}]] 16:nullAI-first code editor with Composer
Before installing skills in Cursor, ensure your development environment meets these requirements:
node --versionpersona-customer-supportExecute the skills CLI command in your project's root directory to begin installation:
epx add googleworkspace/cli --skill persona-customer-supportFetches persona-customer-support from googleworkspace/cli and configures it for Cursor.
The CLI shows a list of agents. Use arrow keys and space to select Cursor:
Confirm successful installation by checking the skill directory location:
.cursor/skills/persona-customer-support
Restart Cursor to activate persona-customer-support. Access via /persona-customer-supportin your agent's command palette.
Learn more:View source on GitHubSkills CLI docsAbout CursorWhat are agent skills?
Time estimate: 30-60 minutes to see productivity improvements
Prerequisites
Steps
Common Pitfalls
✓ Do
✗ Don't
💡 Pro Tips
✓ Use when
Use for user story writing, competitive research, roadmap prioritization, stakeholder communication, and PRD drafting. Best for reducing repetitive documentation and research work.
✗ Avoid when
Avoid for strategic product vision (requires deep customer empathy), pricing decisions (needs market and financial expertise), or when face-to-face customer discovery is more valuable than speed.
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persona-customer-support fits our agent workflows well — practical, well scoped, and easy to wire into existing repos.
persona-customer-support reduced setup friction for our internal harness; good balance of opinion and flexibility.
persona-customer-support has been reliable in day-to-day use. Documentation quality is above average for community skills.
We added persona-customer-support from the explainx registry; install was straightforward and the SKILL.md answered most questions upfront.
Keeps context tight: persona-customer-support is the kind of skill you can hand to a new teammate without a long onboarding doc.
Solid pick for teams standardizing on skills: persona-customer-support is focused, and the summary matches what you get after install.
Registry listing for persona-customer-support matched our evaluation — installs cleanly and behaves as described in the markdown.
Useful defaults in persona-customer-support — fewer surprises than typical one-off scripts, and it plays nicely with `npx skills` flows.
Solid pick for teams standardizing on skills: persona-customer-support is focused, and the summary matches what you get after install.
Keeps context tight: persona-customer-support is the kind of skill you can hand to a new teammate without a long onboarding doc.
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