Customer support agent for ticket triage, response, and escalation via email, sheets, and chat.
Works with
Requires four Google Workspace utility skills: Gmail, Sheets, Chat, and Calendar for full functionality
Core workflows include email-to-task conversion, inbox triage by label, ticket status logging, and escalation to team Chat channels
Supports scheduling follow-up calls and generating standup reports alongside ticket management
Built-in commands for quick dashboard views and Gmail filt
AI-first code editor with Composer
Before installing skills in Cursor, ensure your development environment meets these requirements:
node --versionpersona-customer-supportExecute the skills CLI command in your project's root directory to begin installation:
Fetches persona-customer-support from googleworkspace/cli and configures it for Cursor.
The CLI shows a list of agents. Use arrow keys and space to select Cursor:
Confirm successful installation by checking the skill directory location:
Restart Cursor to activate persona-customer-support. Access via /persona-customer-support in your agent's command palette.
We perform automated surface-level scans (Gen AI Scanner, Socket, Snyk) during installation. These checks detect common vulnerabilities but do not guarantee complete security. Always review skill source code and verify the publisher's reputation before production use.
Skills execute code in your environment. Always review source, verify the publisher, and test in isolation before production.
Submit your Claude Code skill and start earning
Create detailed user stories, acceptance criteria, and feature specs
Example
Generate user stories for 'password reset feature' with acceptance criteria, edge cases, and test scenarios
Reduce spec writing time by 50%, ensure comprehensive coverage
Research competitors, compare features, identify gaps
Example
Analyze 5 competitor products, create feature comparison matrix, suggest differentiation opportunities
Complete competitive research in 2 hours instead of 2 days
Evaluate features using frameworks (RICE, ICE, Kano) and create prioritized backlogs
Example
Score 20 feature ideas using RICE framework, generate prioritized roadmap with rationale
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<blockquote> <p><strong>PREREQUISITE:</strong> Load the following utility skills to operate as this persona: <code>gws-gmail</code>, <code>gws-sheets</code>, <code>gws-chat</code>, <code>gws-calendar</code></p> </blockquote> <p>Manage customer support — track tickets, respond, escalate issues.</p> <h2>Relevant Workflows</h2> <ul> <li><code>gws workflow +email-to-task</code></li> <li><code>gws workflow +standup-report</code></li> </ul> <h2>Instructions</h2> <ul> <li>Triage the support inbox with <code>gws gmail +triage --query 'label:support'</code>.</li> <li>Convert customer emails into support tasks with <code>gws workflow +email-to-task</code>.</li> <li>Log ticket status updates in a tracking sheet with <code>gws sheets +append</code>.</li> <li>Escalate urgent issues to the team Chat space.</li> <li>Schedule follow-up calls with customers using <code>gws calendar +insert</code>.</li> </ul> <h2>Tips</h2> <ul> <li>Use <code>gws gmail +triage --labels</code> to see email categories at a glance.</li> <li>Set up Gmail filters for auto-labeling support requests.</li> <li>Use <code>--format table</code> for quick status dashboard views.</li> </ul>1d:["$","div",null,{"className":"prose prose-invert max-w-none prose-headings:font-semibold prose-headings:tracking-tight prose-h1:text-4xl prose-h1:mb-2 prose-h2:text-2xl prose-h2:mb-2 prose-h3:text-lg prose-h3:mb-2 prose-p:text-muted-foreground prose-li:text-muted-foreground prose-code:bg-muted prose-code:text-foreground prose-code:px-1 prose-code:py-0.5 prose-code:rounded-sm prose-code:text-sm prose-code:before:content-none prose-code:after:content-none prose-pre:bg-muted prose-pre:text-foreground prose-pre:border prose-pre:border-border prose-pre:rounded-md [&_table]:!border-[color:var(--border)] [&_th]:!border-[color:var(--border)] [&_td]:!border-[color:var(--border)]","dangerouslySetInnerHTML":{"__html":"$22"}}] 18:[["$","meta","0",{"charSet":"utf-8"}],["$","meta","1",{"name":"viewport","content":"width=device-width, initial-scale=1"}]] 16:nullMake data-driven prioritization decisions faster
Draft PRDs, status updates, and stakeholder presentations
Example
Create executive summary of Q3 roadmap, monthly progress report, feature launch announcement
Save 3-5 hours/week on communication overhead
Prerequisites
Time Estimate
30-60 minutes to see productivity improvements
Steps
Common Pitfalls
✓ Do
✗ Don't
💡 Pro Tips
✓ Use when
Use for user story writing, competitive research, roadmap prioritization, stakeholder communication, and PRD drafting. Best for reducing repetitive documentation and research work.
✗ Avoid when
Avoid for strategic product vision (requires deep customer empathy), pricing decisions (needs market and financial expertise), or when face-to-face customer discovery is more valuable than speed.
mattpocock/skills
parcadei/continuous-claude-v3
cursor/plugins
ailabs-393/ai-labs-claude-skills
pproenca/dot-skills
mattpocock/skills
persona-customer-support fits our agent workflows well — practical, well scoped, and easy to wire into existing repos.
persona-customer-support reduced setup friction for our internal harness; good balance of opinion and flexibility.
persona-customer-support has been reliable in day-to-day use. Documentation quality is above average for community skills.
We added persona-customer-support from the explainx registry; install was straightforward and the SKILL.md answered most questions upfront.
Keeps context tight: persona-customer-support is the kind of skill you can hand to a new teammate without a long onboarding doc.
Solid pick for teams standardizing on skills: persona-customer-support is focused, and the summary matches what you get after install.
Registry listing for persona-customer-support matched our evaluation — installs cleanly and behaves as described in the markdown.
Useful defaults in persona-customer-support — fewer surprises than typical one-off scripts, and it plays nicely with `npx skills` flows.
Solid pick for teams standardizing on skills: persona-customer-support is focused, and the summary matches what you get after install.
Keeps context tight: persona-customer-support is the kind of skill you can hand to a new teammate without a long onboarding doc.
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