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Craft empathetic End-of-Life announcements that maintain customer trust during product discontinuation. \n \n Structured framework covering company context, rationale, customer impact, transition solution, support measures, and timeline to prevent confusion and reduce churn \n Emphasizes customer-benefit-focused messaging over business-centric justifications, with explicit acknowledgment of disruption before positioning change as progress \n Includes anti-patterns section (terse shutdowns, vague