Visito AI is an AI-powered platform designed to automate guest engagement for hotels. It helps resolve guest messages across various channels like WhatsApp, Instagram, and Messenger, aiming to boost direct bookings and reduce support costs. The platform offers a centralized inbox for managing communications, automated booking confirmations, check-in/check-out campaigns, escalation alerts, and support for multiple languages. It leverages leading LLMs such as OpenAI ChatGPT, Meta Llama, Google Gemini, and Anthropic Claude.
Features & Capabilities
—Automates guest messaging and bookings via a single platform, connecting all messaging channels to a central inbox for AI-powered message automation.
—Auto-resolves 97% of messages, providing staff notifications for escalations.
—Integrates with leading LLMs (including ChatGPT) for context understanding, translation, and guest data retrieval.
—Automatically adds and edits content from websites, using website URLs as data sources.
—Offers unlimited users across web, iPhone, and Android for real-time conversation monitoring.
—Supports translation for 30+ languages and staff localization.
—Displays room availability and details in real-time on various messaging channels.
—Retrieves real-time guest reservation data, enabling direct reservation management in chat.
—Provides direct PMS and Channel Manager integration with 2-way data synchronization.
Automates WhatsApp campaigns across all guest stages, including booking confirmations, pre-arrival details, and post-checkout review requests.
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Resolve 50%+ of technical issues without human involvement
Intelligent Escalation
Identify when human touch is needed and route appropriately
Example
Detect frustration, refund requests, or technical complexity → escalate to tier 2
✓
Humans handle only complex cases, improving job satisfaction and resolution quality
Architecture
Customer support agents combine LLMs with knowledge bases, ticketing systems, and escalation logic to handle customer inquiries autonomously while knowing when to hand off to humans.
LLM Core
Large language model for understanding and generating responses
